FAQ

1

​Do I need to put down a deposit?

We collect a 50 dollar deposit via credit card to hold your equipment for your event date.

2

What is your cancellation policy?

If the reservation is cancelled at least 7 days prior to the originally scheduled rental date, the deposit is fully refundable. If the reservation is cancelled 6 or fewer calendar days prior to the delivery date it will be held as an available credit for any rental date in the next 6 months. If cancellation is performed on the day of delivery, but before the delivery/install (which may be up to 1 calendar day before the actual rental date) up to 50% of the total balance will still be required. (If item has already been delivered/installed then 100% of balance is owed regardless of any cancellation request.) 

3

Do I need to be in to sign for my delivery?

We do e-signature and payment prior to delivery, which helps us to streamline our delivery process. If we miss you at delivery, no problem. (Just leave the gate unlocked for us, and put the dog away!)

4

Why do bounce houses blow away?

Bounce houses sometimes will tip over, roll over or even blow away for the following reasons.

1. Inadequate tethering measures.

People can talk all they want to about the inflatable "being staked in", but that is much too general of a statement. There are 2 inch plastic stakes and there are 48 inch metal stakes and everywhere in between. The bigger the stakes get, the more expensive they get. They also can easily get lost so many companies choose to cut corners with tethering techniques by using small stakes or by not even staking at all! If it is staked well with the industry standard of 24 inch (2 FT!) stakes, then it generally can withstand winds of 30 MPH. However, as a rule of thumb, it is advisable to deflate any inflatable structure in winds of 20 MPH

2. Cheap Inflatables.

There are some very cheap inflatables on the market today that are being sold in retail stores and even rented by some companies. These inflatables tether points are not strong enough to withstand strong winds and would break free even if by chance that same company, foolish enough to rent them, was using the right stakes. Also, some of these cheap inflatables are extremely light-weight (20-40 lbs), making them that much easier to take flight.

3. Improper Usage

Some people are not responsible with inflatables, and they do not deflate them when winds are extremely severe. This raises the risk of an incident greatly. All inflatables should be deflated if winds are picking up past 20 MPH.

 

Almost every time that we have on record of a bounce house tipping over, rolling over, etc it has been a combination of those above factors. Lightweight cheap unit plus small stakes plus wind. Or small stakes plus wind etc. Ask the company that you choose to use about the size of their stakes and then make sure that they use them!

 

5

Do you price match coupons from other competitors?

This is a question that gets asked after someone sees our large selection and really wants a particular inflatable but happened to see a 10% or 20% coupon from another company in a print advertisement. Which turns it into a complex answer because some of the companies that put out coupons are doing it with a specific strategy. They inflate prices tremendously, and then they put out coupons (and if you don't see their coupon, they will still tell you about the discount when you price shop) that you can get 20% off. This is to make you feel like you are getting a deal, when in reality oftentimes the price is still high even after the 20% off the inflated price. I choose not to participate in any of those marketing gimmicks. My pricing is what it is, and it is very competitively low. So, when someone asks, I tell them that I'm happy to price match (any licensed and insured competitor) and once they find out how expensive that the "discounted" company is , they then find out that I am an even better deal. This is not by accident. My Bounce House Guy has become the largest inflatable company on the Treasure Coast for many reasons, and one of the biggest reasons is because we treat customers fairly with our prices and value. So the bottom line is that if I were to price match my competitors then you would find yourself paying more.

6

I've rented a broken bounce house more than once before. What condition are yours?

I get this question very often. You can read more about this in the "About" section of the website. Long story short, bounce houses are unreliable for the following 2 reasons:

1. The set up was wrong.

This is why training employees well is so important.

 

2. The bounce house is old/worn out.

This is why always rotating out older inventory and buying new inflatables is so important (besides the fact that they look so much better!)

 

So, this is why its important to ask the company that you are considering about the condition of their equipment. I understand why people might assume that what they are about to rent is actually rentable, but South Florida inflatable companies do not have good reputations because its a tough market area. Just read BBB and reviews on companies in the area, and you will quickly discover this for yourself.

 

7

What sort of payments do you accept?

Mainly Credit Cards, but in some instances can accept cash and check payments.

8

How long do I get to keep the inflatable for?

Different companies have different rental periods. 4 hours, 6 hours, and 8 hours are common rental blocks. Here at My Bounce House Guy, we don't do things that way. We ask YOU how long that you need it for, instead of telling you how long that you can have it. Do notice though, that if you wait too long to place your reservation, we may become "blacked out" since we have a tremendous amount of rentals almost every weekend.

9

Do you have repeat customer discounts?

We do have various discounts and specials that can be seen on the Specials & Discounts Page. However, we do not have a specific repeat customer discount because our prices are set to be fair to begin with. The whole idea of repeat customer discounts reminds me of the "Introductory Pricing" that some companies do. Especially TV and internet companies. They give new customers a good deal, but they then raise rates on you 6 months or 12 months in. This is because they were just trying to "get" you. Its a marketing gimmick. The reverse of this would be to have an inflated price to begin with and then offer a customer a discount if they choose to use you again. But in order to do this, you have to have the inflated price to begin with that you stick everyone with the first time they use your service. I choose not to get into those little gimmicks. I set my prices fairly, and they are what they are. I don't expect a discount at Starbucks if I happen to go there 3 times a week. I get the same price every time that I am comfortable with, and I go because I am happy with the service, product, and price and thats how it should be.

10

What should I do with the weather forecast?

I get asked this at least once (sometimes 10 times) almost every weekend. This is because South Florida has a perpetual (constant) 30%-40% chance of rain. Lots of people don't really pay attention to that very often, until they have a party planned for that day, and then they tend to fret. Here are some things to consider:

 

1. A 30% chance of rain means that there is a 70% chance of no rain. Those are good odds.

 

2. There is much more to planning a party around the weather then seeing if "rain" is being predicted. You will need an hourly forecast to see during what hours specifically it might rain. Also, you will want to see how many inches total are forecasted so that you will have an idea as to how long total and how hard the rain will be. "Rain" is rain even if it is just a few sprinkles, and thats usually all we get. But if the weather is calling for 2 inches in a 3 hour period, then you know that there is a good chance those 3 hours will have some pretty hard rain.

 

3. Children can still use the inflatable in the rain, provided that there is no lightning. (In fact, most bouncers have a roof which keeps the inside pretty dry.)

 

4.Usually, if it does rain (hard), it does not rain for long. If you would not want the children using it in the rain, then they can use it after the rain passes (which usually is 10-30 minutes).

 

5. Every once in a great while, we actually have the type of rain that "up North" has. Hard rain all day long. Inches and inches. Very uncommon since Florida is notorious for blue skies one minute, and rain the next minute, followed by more sunshine. But, if there was to be hard rain all day as is the case usually 1-2 weekends per year, feel free to cancel the inflatable (and the party for that matter).

 

I like to use Accuweather and it can also show you how many actual inches of rain are expected if it does happen to rain in the first place. This is helpful in determining the type of rain expected. I have found that every year, there are usually 2 or 3 weekends that are actual rain-outs. Some people cancel their party, others still rent the bounce house since they don't know what the weather will do and plus they are planning on having the kids use the bounce house either way. That is all up to you.

 

Usually once every few weeks a customer will call me worried that I'm going to cancel them just because there is a 50 percent chance of rain for several hours on a Sat. My simple response is that I actually expect it to rain for 30 min to an hour every day without even checking the weather. Because any weather forecast is just chance based so frequently inaccurate and after you watch weather forecasts a while and pay attention to the weather (like I do since I work outside and have 25-50 inflatables outside during any given weekend) then you see that for most of the year you can expect it to rain that much every day, regardless of what any forecast says. So I don't worry about my inflatables getting wet since I already know the will.. probably every rental since this is South Florida.

 

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