Hi, I'm Jonathan Todd, proud owner of My Bounce House Guy LLC!
What matters the very most to me is quality of customer service. This focus on customer service plays an important part in our communication, our quality, and our selection.
Communication - Our company phones are constantly ringing; Our inbox is constantly "beeping". However, despite the high volume of business, our customers are please that we take their time seriously! We call/text/email people back in a timely fashion because we understand that renting these items are important to your special event, and we don't want you to miss out on availability due to lack of timeliness on our end. You have limited time to place an order for your event, and we respect that.
Quality - Unfortunately, the bounce house industry in South Florida is not known for its quality. Why is that?
Rental rates for South Florida are some of the lowest in the nation. As much as 300% lower than many other states. It's simply hard to survive as a bounce house company in this area, which is why so many companies come and go every few years. South Florida residents get the benefit of paying way less for inflatables, but they are also dealing with many companies that are always trying to find a corner to cut. That doesn't work for the long haul. Underpaid employees don't show up for work, and garbage equipment will fail right in the middle of an event. We have done over 20,000 events from 2012-2019. We are not a fly-by-night company looking for ways to survive. Our customer base is continually growing stronger because people love our reliable service and quality products.
Selection - One of our biggest competitive advantages is our huge selection. Why pick from 5 or 8 inflatables when you can pick from over 125? We are the largest inflatable provider on the Treasure Coast, and we put up with all the storage and warehouse challenges because we have found that our customers love being able to choose from a variety of products. It's just more fun that way, and it saves people money by getting to choose from so many different price points! For our repeat customers, it also makes it easy to get a different bounce house every time.
I have immensely enjoyed being apart of the thousands of events here on the Treasure Coast since 2012. Thank you for voting with your reservations that you appreciate our service. Thank you for all of your verbal and written thank-you's for the level of communication, quality, and service that we provided. And as always, feel free to contact me if ever you have any suggestions on how to improve our service.